A Data Led
Property Advisory

1. Introduction

One Property Advisory ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our buyer's agency and property advisory services ("Services"), visit our website (onepropertyadvisory.com.au), or otherwise interact with us.

2. What Personal Information We Collect

We may collect the following kinds of personal information:

• Name, title, and date of birth
• Contact details (such as email address, phone number, and postal address)
• Identification information (driver's licence, passport, or other ID details)
• Employment and financial information (income, assets, liabilities)
• Property preferences, budgets, and investment objectives
• Information about properties you have viewed, purchased, or enquired about
• Information provided through online forms or direct communication
• Technical information (such as IP address, browser type, and cookies when you visit our website)

3. How We Collect Your Information

We collect personal information in several ways, including:

• Directly from you (when you fill out forms, book consultations, send emails, or communicate with us)
• From third parties (such as real estate agents, brokers, accountants, or referrers acting on your behalf)
• Automatically through website analytics and cookies when you visit our site
• From publicly available sources and property databases

You may choose not to provide certain information, but this may limit our ability to deliver some or all of our Services.

4. Why We Collect, Use, and Disclose Your Information

We collect, use, and disclose personal information to:

• Provide and improve our buyer's agency and property advisory services
• Understand your investment goals and match you with suitable properties
• Verify your identity and comply with legal obligations (e.g., anti-money-laundering laws)
• Communicate with you about property opportunities and updates
• Manage our business operations and customer relationships
• Conduct market research and marketing (only with your consent)

We will not use your information for purposes other than those for which it was collected unless you have consented or it is otherwise permitted by law.

5. Disclosure of Personal Information

We may share your information with:

• Our employees, contractors, and trusted partners who assist us in delivering our Services
• Third-party service providers (IT support, marketing systems, cloud storage, and CRM software)
• Real estate agents, property inspectors, valuers, and conveyancers involved in your transaction
• Finance brokers or lenders (with your consent)
• Government agencies and regulators when required by law

We do not sell or rent your personal information to any third parties.

6. Overseas Disclosure

Some of our service providers (e.g., cloud storage or CRM systems) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

7. Data Security and Retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, we securely destroy or de-identify the information.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond to your request within a reasonable time and in accordance with the Privacy Act 1988 (Cth).

9. Marketing Communications and Opt-Out

We may send you marketing communications about our services that we believe may be of interest to you. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will always respect your choice and update our records accordingly.

10. Cookies and Website Tracking

Our website uses cookies and analytics tools to enhance user experience and analyse website traffic. Cookies do not personally identify you but help us understand how visitors interact with our site. You can disable cookies in your browser settings if you prefer.

11. Complaints and Contact Details

If you have a question or complaint about how we handle your personal information, please contact us at:

We will acknowledge your complaint and aim to resolve it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The updated version will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy periodically.